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Farm Market Return Policy

Customer Return Policy

We hope that every purchase you make at Shady Maple is the perfect one for you. If for some reason you feel you do have something to return, please see the information below for guidance on making your return.

RETURN POLICY

ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF PURCHASE.

PER DEPT. OF AG. REGULATION, BULK CONTAINERS ARE NON REFUNDABLE.

ORIGINAL RECEIPT MUST BE PRESENTED WITH ITEM BEING RETURNED.

NO RECEIPT, NO RETURN.

PLANTS: Refunds on plants in season that cannot be resold will require manager approval and will only be refunded in the form of store credit. Reduced or seasonal clearance sales on plants are “as is” and nonrefundable.

GAS CARDS

If your gas card was not scanned at checkout, only transactions $50 and over will be given points at customer service, the same day as the transaction. Because of the way our system works no exceptions may be made.

For business charge accounts, if the purchaser chooses to use their personal gas card, the business charge card may not be used the purchase will need to be paid.

Points expire 60 days from when they are issued.

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